Castrén & Snellman | Naviloq Case Study
In this case study, we feature Castrén & Snellman, one of Finland's leading law firms, which has adopted Naviloq, Staria’s BI & Planning tool, to enhance employee wellbeing and client satisfaction. Castrén & Snellman discuss its experience with implementing Naviloq, how the platform has supported its internal processes, and the outcomes they've seen since adoption.
You’ll find out more about:
The challenges Castrén & Snellman faced.
Its Naviloq implementation experience.
The benefits and outcomes of adopting Naviloq.
How Naviloq is supporting its growth and helping it maintain a balanced workload while enhancing its service quality.
You’ll also gain insights into how Naviloq could help your business achieve similar success.
About Castrén & Snellman
Castrén & Snellman, founded in 1888, is one of Finland’s leading law firms. The firm specializes in providing high-quality legal services, with a focus on fostering long-term success for its clients. Known for its commitment to innovation and operational excellence, Castrén & Snellman is dedicated to maintaining an optimal working environment for its employees, who provide exceptional legal services to clients.
Operating in a fast-paced and demanding industry, Castrén & Snellman understands the importance of maintaining a clear situational awareness of both its workforce and client needs. Naviloq, the BI & Planning solution developed by Staria, supports its perations by consolidating data, making it easier to allocate resources efficiently and enhance employee wellbeing.
By providing accurate, up-to-date insights, Naviloq enables Castrén & Snellman to make informed decisions, improving both internal operations and client satisfaction.
Complex Data in an Easy-to-Understand Format
Castrén & Snellman implemented Naviloq in 2021, and the tool has since become integral to its decision-making processes. By combining data from multiple sources and visualizing it in an easily understandable format, Naviloq enables the firm to stay ahead of potential challenges and opportunities. Controller Eetu Salminen has seen firsthand the positive impact of Naviloq on its business operations.
– Naviloq makes my daily work much easier. Instead of collecting data from different sources and combining it manually in Excel, I can use predefined data models that include the data. Data is combined using the star schema, and thanks to that I can focus more on analyzing data and finding relevant figures, Salminen explains.
– For me, the ease of reporting has been one of the biggest surprises. To describe it with a metaphor, creating reports in Naviloq is sort of like playing with Lego. Absolutely no programming or coding skills are required, you can only focus on finding answers to the relevant questions, Salminen adds.
Naviloq Supports Fairly Divided Work
Castrén & Snellman places a high value on wellbeing at work, believing that satisfied employees deliver the best client outcomes. Naviloq plays a key role in ensuring that workloads are fairly distributed among employees based on their schedules, skills, and available capacity. Legal Project Manager Minna Miettinen oversees resourcing for her team and relies on Naviloq to manage workload distribution.
– We have created reports in Naviloq with various timelines that include information about what each team and individual is working on, their workloads, and who is able to start working on new projects, Miettinen explains.
Naviloq has become an invaluable tool, almost like an assistant, for Miettinen.
– Whenever I start making new resourcing decisions, I check the reports for the work situation and the people who are able to take on new work, even in other teams. When the work is divided as evenly as possible between experts, the client always has access to a team that can provide a fresh approach and the best possible quality of expertise, Miettinen describes.
The Right People with Doing Right Tasks
As Castrén & Snellman continues to grow, maintaining the wellbeing of its employees is essential for sustaining high standards of client service. The ability to make data-driven decisions that ensure an even distribution of work has contributed to a more satisfied and efficient workforce.
– We have received good feedback from our team members, saying that work is distributed even more evenly now that decision-making is based on better data, Miettinen rejoices.
– By ensuring wellbeing at work, we can provide our clients with solutions that have the right people taking care of the right tasks at the right time. This serves, both internally and externally, what we aspire to be as a law firm, Gestrin sums up.
Clear Benefits
The key benefits realised so far by Castrén & Snellman in their Naviloq journey are:
Increased and easier access to business data. Information that was previously hard to retrieve can now be accessed instantly, supporting smarter day-to-day decisions.
Seamless combination of multiple data sets. Financial, HR, and operational data can be connected and analyzed together for a more complete picture of performance.
Access to non-financial data in one place. Data like timesheets and project metrics are available alongside financial figures, improving reporting relevance.
Intuitive and user-friendly design. The platform’s ease of use allows non-technical staff to build and customize reports independently.
Professional-grade data presentation. Reports are visually clear and polished, requiring no additional formatting before sharing externally or internally.
Built-in real-time collaboration. Teams can communicate directly within dashboards, aligning faster and making shared decisions based on the same data.
Reduced manual workload in reporting. Naviloq automates repetitive reporting tasks, giving professionals more time to focus on value-adding activities.
“The system takes away lot of the workload and the skill requirement of the users, by doing the heavy lifting in the backend. With Naviloq you don’t need any software skills, or knowledge of where and how to source the data you need as a user.”
A Must for Data-Driven Law Firms
For Castrén & Snellman, Naviloq has become an essential tool in fostering a data-driven culture within the firm. By providing instant access to financial performance and improving visibility for budgeting and forecasting, Naviloq supports more accurate planning and proactive financial control. The intuitive and user-friendly interface ensures that non-technical users can easily navigate and adopt the system, enhancing engagement across teams. With seamless daily reporting and minimal maintenance, the firm can focus on delivering exceptional legal services while relying on accurate and timely data insights
Get in touch
To learn more about how Naviloq can support your business and drive growth, get in touch today!